Return Policy
How do I return a product?
As long as the product you wish to return is not used or damaged, in the original packaging, and returned to us within 30 days, we will accept the return. Please be aware that if the product does not meet all previously stated criteria and you decide to send the product back anyway, you may be subject to a 20% restocking fee and the refund issued to you as a store credit. The customer is responsible for the cost of returning the product to us (we do not provide free return shipping). CLICK HERE to begin your return.
Depending on the size of your return, you may see multiple return methods available to you. The quickest, most cost effective, and eco friendly return method is through Happy Returns. Happy Returns has nearly 8,000 Return Bar locations including Staples, The UPS Store, Ulta Beauty, and more. If this is available for your return, you’ll see it as an option once you begin your return using the link above. Alternatively we offer a flat rate printed shipping return label for most items. Lastly, you could use your own method of returning, such as purchasing shipping on your own, or even dropping off your return at our warehouse.
If you use Happy Returns, your refund will be issued as soon as the return is completed at a Return Bar location. If a flat rate printed shipping return label is used or if you are using your own method, we are typically able to issue refunds within a week from when we receive the return. For all return methods, your refund will be issued to the form of payment you used when placing your order. For instance, if you used Paypal, your Paypal account will be credited, or if you used a Visa card your Visa card will be credited.
How do I exchange a product?
This is identical to our normal return process listed above, plus you will need to place a new order for the replacement product you are looking for to ensure that it is in stock. Inventory levels are constantly changing and with that we have found it better to use a return/re-order process versus an exchange process. We suggest placing your new order right away. Your new order is subject to the same free shipping rules as your original order (any order).
As long as the product you wish to return is not used or damaged, in the original packaging, and returned to us within 30 days, we will accept the return. Please be aware that if the product does not meet all previously stated criteria and you decide to send the product back anyway, you may be subject to a 20% restocking fee and the refund issued to you as a store credit. The customer is responsible for the cost of returning the product to us (we do not provide free return shipping). CLICK HERE to begin your return.
Depending on the size of your return, you may see multiple return methods available to you. The quickest, most cost effective, and eco friendly return method is through Happy Returns. Happy Returns has nearly 8,000 Return Bar locations including Staples, The UPS Store, Ulta Beauty, and more. If this is available for your return, you’ll see it as an option once you begin your return using the link above. Alternatively we offer a flat rate printed shipping return label for most items. Lastly, you could use your own method of returning, such as purchasing shipping on your own, or even dropping off your return at our warehouse.
If you use Happy Returns, your refund will be issued as soon as the return is completed at a Return Bar location. If a flat rate printed shipping return label is used or if you are using your own method, we are typically able to issue refunds within a week from when we receive the return. For all return methods, your refund will be issued to the form of payment you used when placing your order. For instance, if you used Paypal, your Paypal account will be credited, or if you used a Visa card your Visa card will be credited.
Are there restocking fees on any products that are returned?
If a product is returned used it may be subject to a 20% restocking fee and the refund issued to you as a store credit.
What do I do if my product breaks or is defective?
If a product you purchased from us breaks or is defective, please CLICK HERE to fill out a warranty claim as soon as you have an issue. We’ll take a look at your provided details, reference available warranty info internally and from our manufacturers, then email you back with the next steps.